Is your sales chat losing customers?

Most of the websites today have the the pre-sales chat options on their site. These chats usually do not assure you about the quality of the product/service you are going to receive but still if the sales person can convince you to buy the product and can answer all the questions you may have about the product/service, I would say that they are giving good ROI.

But what if you have a bad (read horrible) experience during the pre-sales chat? Would you still pay for the product, no matter how good you have heard about it?
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